Get in touch

We read every message,
and reply by hand.

Tracking an Amazon order, asking about a return, or wondering which planter suits a shady sill — write to the studio and a small London team will answer, usually within one working day.

Send a note to the studio

We reply within one working day, Monday to Friday, GMT. Fields marked * are required.

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Good to know

Frequently asked

How do I track my Amazon order?

When your order is dispatched, Amazon sends a tracking link by email and text. If it has gone astray, send us your order number (the format is 202-XXXXXXX-XXXXXXX) and we'll trace the latest scan for you within one working day.

What is your returns policy?

Unused items may be returned within 30 days of delivery for a full refund through your Amazon account. Should anything arrive faulty or damaged, return it to us at our cost — a photograph in your first message helps us act quickly.

Do your goods carry a warranty?

They do. Every SUNNY NEST piece is covered for two years against manufacturing faults, with spare parts and repair notes available for the life of the tool. Send your order number to begin a claim.